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Booking & Return & Refund & Cancellation and more Policies

KukiMira Art Workshop Booking & Return & Refund & Cancellation and more Policies:

 

This section outlines the booking, cancellation, and refund terms applicable to classes and workshops at KukiMira Art Workshop. All payments are processed through LoraCustom INC., the billing entity for KukiMira Art Workshop.

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1. General Booking Policy:

  • Booking Confirmation: All bookings are confirmed upon receipt of full payment or a specified deposit.

  • Minimum Age: Participants must meet the minimum age requirements for each specific workshop (e.g., Ages 5-16, Ages 17 & up).

  • Materials: Unless otherwise stated, all necessary art materials will be provided for the workshop session.

  • Safety Guidelines: Participants are expected to follow all safety guidelines and instructor instructions during the workshop.

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2. Cancellation & Refund Policy:

  • Cancellation by Participant: Full refunds are issued for cancellations made 7 days prior to the workshop start date. For cancellations made within 3-6 days, a 50% refund or credit towards a future workshop may be offered. No refunds will be issued for cancellations made less than 48 hours before the workshop.

  • Cancellation by KukiMira Art Workshop: In the unlikely event that KukiMira Art Workshop cancels a session (e.g., due to low enrollment, instructor illness), participants will be offered a full refund or the option to transfer to another workshop date.

  • No-Shows: No refunds or credits will be issued for no-shows

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3. Return Policy for Physical Products:

This policy applies to the purchase of physical products (materials, finished artworks, etc.) from our workshop.

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Return Conditions:

  • Return requests must be made within 14 days from the product delivery date.

  • Returned products must be in their original packaging, unused, and undamaged.

  • Proof of purchase (receipt or invoice) must be provided.

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Return Process:

  • Initiate your return request by emailing kukimiraartworkshop@gmail.com or by phone (please check the website for the current phone number).

  • Once your request is approved, you may send the product to 13219 Stafford Rd # B, Missouri City, TX 77489. Shipping costs are the responsibility of the buyer.

  • After the returned product is inspected by us and found suitable, your refund will be processed to your original payment method within 7 business days.

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Non-Returnable Items:

  • Personalized or custom-ordered products.

  • Discounted or promotional items (unless otherwise stated).

  • Products that cannot be returned for health and hygiene reasons (e.g., opened paint sets).

 

Damaged or Incorrect Items: If you received a damaged or incorrect item, we kindly ask you to contact us within 48 hours of delivery. We will do our best to rectify the situation.

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4. Rescheduling Policy:

  • Participant Rescheduling: Requests to reschedule a booking must be made at least 72 hours in advance. One complimentary reschedule may be offered. Subsequent reschedules may incur a fee or be subject to availability.

  • Instructor Availability (for One-on-One): For One-on-One Workshop Sessions, rescheduling is subject to instructor availability.

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5. Specific Service Policies:

  • Art Project Consultation (90 min) & Virtual Workshop (90 min): For online consultations and virtual workshops, please ensure you have a stable internet connection and the necessary software/equipment as specified. Rescheduling virtual sessions requires 24 hours advance notice.

  • One-on-One Workshop Session (90 min): One-on-one sessions are tailored to individual needs. Please communicate any specific goals or interests with your instructor in advance. Punctuality is appreciated to ensure you get the full benefit of your dedicated time with the instructor.

  • Weekday Art Workshop (360 min) / Ages 5-16, Ages 17 & up: These are longer workshop sessions designed for immersive learning. Please come prepared for a full day of creative activity. For Ages 5-16 workshops, parents/guardians are responsible for timely drop-off and pick-up. Please inform us of any allergies or special needs at the time of booking for both age groups.

 

6. Health & Safety Policy:​

  • Participants agree to adhere to all health and safety guidelines implemented by KukiMira Art Workshop during their visit.

  • Please do not attend if you are feeling unwell.​

 

Contact:

If you have any questions about these Terms of Service, please contact us at kukimiraartworkshop@gmail.com

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